|  | 
                            
	
                                
                                    | Organization: | Office of the Information Commissioner of Canada | 
                                
                                    |  | 
                            
                            
                            
                            
	
                                
                                    | Toll-Free: | 1-800-267-0441 ext 9 | 
                            
                            
                            
                            
                            
	
                                
                                    | Fax: | 819-994-1768 
 | 
                            
                            
	
                                
                                    |  | 
                            
                            
                            
                            
	
                                
                                    | Address: | 
                                            
                                                | 30 Victoria St Gatineau, QC
 K1A 1H3
 
 |   |  | 
                                
                                    |  | 
                            
 
                            
                            
	
                                
                                    | Intersection: | Maisonneuve Blvd and Victoria St | 
                                
                                    |  | 
                            
                            
	
                                
                                    | Location: | Gatineau | 
                                
                                    |  | 
                            
                            
	
                                
                                    | Accessibility: |   Wheelchair Accessible
 | 
                                
                                    |  | 
                            
 
                            
                            
	
                                
                                    | Hours: | Mon-Fri 9am-4pm | 
                                
                                    |  | 
                            
                            
                            
	
                                
                                    | Executives: | Caroline Maynard - Information Commissioner of Canada 
 | 
                                
                                    |  | 
                            
                            
                            
                            
	
                                
                                    | Service Description: | Investigates and reports on complaints from individuals who believe they have been denied rights under the Access to Information Act * the Act provides a right of access to information under the control of government institutions subject to limited and specific exceptions * the Information Commissioner carries out investigations and mediates between complainants and government institutions * monitors federal institutions' performances under the Act * makes recommendations to government institutions but cannot issue binding orders 
 
 
 | 
                                
                                    |  | 
                            
 
                            
                            
                            
                            
                            
                            
	
                                
                                    | Application: | Complaint must be lodged in writing within 60 calendar days after contact with a federal institution * telephone or email complaints are not accepted | 
                            
                            
                            
	
                                
                                    | Eligibility / Target Population: | Must be physically present in Canada or a Canadian citizen | 
                            
                            
                            
                                |  | 
                            
	
                                
                                    | Languages: | English ; French | 
                                
		
                                
                                    | Language Notes: | French reception, programs, publications, and website * French interpretation available upon request | 
                                
	
                                
                                    |  | 
                            
 
                            
	
                                
                                    | Area Served: | Canada | 
                                
                                    |  | 
                            
                            
                            
                            
                            
                            
                            
                            
                            
                            
                            
                            
                            
                            
                            
                            
	
                                
                                    | Last Updated: | 6/17/2025 | 
                                
                                    |  | 
                            
                            
	
                                
                                    | Service Profile Web Address: | eng/displayService.aspx?id=12499 | 
                                
                                    |  |