Toronto, City of - Toronto - Queen St W - Public Services

Organization:

Phone Numbers:

3-1-1

TTY:

7-1-1

Fax:

416-338-0685

Email:

311@toronto.ca

Website:

www.toronto.ca/home/311-toronto-at-your-service/

Address:

Toronto City Hall, 100 Queen St W
Toronto, ON
M5H 2N2

Location:

Cross streets: Bay St and Queen St W

Accessibility Notes:

Designated parking at entrance in underground parking lot, with ramp to entrance ; wheelchair accessible automatic main entrance ; easy access to elevator ; elevator with braille and voice/tone features ; barrier-free washroom including door and stall ; dedicated accessible washroom with all features ; wheelchair accessible washrooms on upper floors, assistance needed with door

Hours:

Hours vary by service

Service Description:

Parent and Family programs - Offers information on resources for parents and children in the region (includes information on Early years Centres and children with disabilities)
Service and Benefit Finder Tool
Toronto Long Term Care and Adult Services - Programs and Services related to Long Term Care, adult day services, respite care, seniors health and wellness
Emergency utility assistance and emergency utility assistance for rental units
Hardship fund - for low income residents who are not receiving social assistance, assistance includes some health services
Health Support - access to support includes

funeral expenses
eyeglasses
dental services
medication
medical supplies and devices

Newcomer Services Kiosks - access to settlement workers, and other services that are free and confidential
FUN Guide - Search for, register, wishlist, or access information regarding recreation programs in Toronto
Grants, Incentives and Rebates
2023/24 Winter services plan for people experiencing homelessness

Services and Programs:

Community Recreation Centres

Seniors Services and Long-Term Care

Toronto, City of - Toronto - Toronto City Hall

Fees:

Contact for details

Application:

Call 3-1-1 free of charge -- regular phone and cell phone air time charges apply

Make the Right Call; know when to call 311

CLICK HERE

3-1-1 live online chat, and text or email update options now available

3-1-1 mobile app now available free for iOS and Android devices

Service requests may be made and tracked online -- see website for details

Eligibility / Target Population:

Toronto residents, businesses and visitors

Some programs and services may have specific eligibility requirements; see website for details

Languages:

English

Area Served:

Toronto