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Organization:
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Ombudsman Toronto - Toronto
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Phone Numbers:
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416-392-7062
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TTY:
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416-392-7100
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Fax:
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416-392-7067
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Address:
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375 University Ave Suite 203
Toronto, ON
M5G 2J5
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Location:
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Cross streets: University Ave and Dundas St W
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Accessibility Notes:
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Wheelchair accessible building;call for details
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Hours:
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Mon-Fri 9:30 am-4:30 pm or by appointment, closed daily 12:30 pm-1:30 pm
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Public Contacts:
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Kwame Addo - Ombudsman
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Service Description:
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Independent investigation and resolution of complaints about the administration of all City divisions and many City agencies, corporations and adjudicative bodies
- complete list of overseen agencies
- systemic investigations into recurring problems
- review and oversight of fairness of Toronto Police procedures and programs
- confidential
- reports to Toronto City Council
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Fees:
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None
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Application:
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Complaints can be made by phone, fax, email, mail, in person or online- all complaints are confidential and may be submitted anonymously
- if complainant requires a response, contact information must be submitted
- complainant's identity or other confidential information not shared or disclosed without consent
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Eligibility / Target Population:
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Any member of the public who interacts with the City of Toronto
Deals only with complaints that could not be resolved through the City's complaints process
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Languages:
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English
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Area Served:
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Bolton Caledon, Bramalea, Brampton, Burlington, Dufferin, Durham North East, Durham West, East Mississauga, East York, Etobicoke, Halton Hills, Milton, North Etobicoke, Malton, West Woodbridge, North West Mississauga, North York, Oakville, Scarborough, Scarborough North, Scarborough South, South Etobicoke, South West Mississauga, Toronto, York - Toronto, York Region
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Last Updated:
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9/18/2025
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Service Profile Web Address:
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eng/displayService.aspx?id=132954
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