|
Organization:
|
Ombudsman Toronto - Toronto
|
|
|
Address:
|
375 University Ave Suite 203
Toronto, ON
M5G 2J5
|
Map
|
|
|
|
Location:
|
Cross streets: University Ave and Dundas St W
|
|
|
Accessibility Notes:
|
Wheelchair accessible building;call for details
|
|
|
Hours:
|
Mon-Fri 9:30 am-4:30 pm or by appointment, closed daily 12:30 pm-1:30 pm
|
|
|
Service Description:
|
Independent investigation and resolution of complaints about the administration of all City divisions and many City agencies, corporations and adjudicative bodies
- complete list of overseen agencies
- systemic investigations into recurring problems
- review and oversight of fairness of Toronto Police procedures and programs
- confidential
- reports to Toronto City Council
|
|
|
Application:
|
Complaints can be made by phone, fax, email, mail, in person or online- all complaints are confidential and may be submitted anonymously
- if complainant requires a response, contact information must be submitted
- complainant's identity or other confidential information not shared or disclosed without consent
|
|
Eligibility / Target Population:
|
Any member of the public who interacts with the City of Toronto
Deals only with complaints that could not be resolved through the City's complaints process
|